Privacy Policy

1. Who We Are

MasterPro Roofing Solutions is a locally owned and operated roofing contractor based in Tiffin, Iowa. We serve residential customers across Eastern Iowa. Contact information: MasterPro Roofing Solutions 2442 Copid Rd NW, Tiffin, IA 52240 Phone: (319) 936-2458

2. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (phone number, address) when you request a quote or contact us
• Project details you share when describing your roofing needs
• Communications sent through our WhatsApp contact form
• Information collected automatically when you visit our website (see Cookies section)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Schedule and perform roofing services
• Communicate with you about your project
• Send follow-up information you have requested
• Improve our website and services
• Comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (e.g., scheduling software, insurance carriers for claims processing)
• When required by law or to respond to legal process
• To protect the rights, property, or safety of MasterPro Roofing Solutions, our customers, or others
• With your consent

5. WhatsApp Communications

When you use our WhatsApp contact form, your message is transmitted through WhatsApp's platform. By using this feature, your communication is also subject to WhatsApp's Privacy Policy (available at whatsapp.com/legal/privacy-policy). We only use the information you send via WhatsApp to respond to your inquiry and provide the services you request.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services, resolving disputes, and complying with legal obligations. Customer project records are typically retained for a period of seven (7) years for warranty and legal purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct inaccurate information
• Deletion: You may request that we delete your personal information, subject to certain legal limitations
• Opt-out: You may opt out of any marketing communications at any time

To exercise any of these rights, please contact us at (319) 936-2458.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites, including our social media pages on Facebook and Instagram. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: MasterPro Roofing Solutions 2442 Copid Rd NW, Tiffin, IA 52240 Phone: (319) 936-2458 WhatsApp: wa.me/13199362458